PRIVACY POLICY
Personal Data Protection
I. WHO ARE WE?
Bauer R. Robert-Cristian – Individual Psychology Practice, provider of psychological services, with its professional office located at: Cluj-Napoca, Str. Gruia, No. 58, Bl. A3, Sc. 3, Et. 2, Ap. 10, Cluj County, Fiscal Registration Code (C.I.F.): 42906400, Bank Account No. RO22BTRLRONCRT0672812601, opened at Banca Transilvania,
and
Apotheosis Services SRL, with its registered office at the same address, Fiscal Registration Code (C.I.F.): 47620327, Bank Account No. RO95BTRLRONCRT0668335901, also opened at Banca Transilvania,
both represented by Mr. Bauer Robert Cristian, licensed psychologist, personal code 23813, act as data controllers for the processing of personal data.
Through this privacy policy, we inform you that we have implemented appropriate technical and organizational measures to ensure the security of your personal data against:
accidental loss, destruction, or damage,
unauthorized access, and
unlawful processing.
The collection and processing of personal data are carried out in full compliance with the applicable legal provisions on data protection and with EU Regulation 679/2016 (GDPR).
II. DEFINITIONS
Personal data – any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as name, identification number, location data, online identifier, or one or more specific factors related to their physical, physiological, genetic, mental, economic, cultural, or social identity.
Data controller – the person or entity that determines the purposes and means of personal data processing ("why" and "how" the data should be processed).
Technical and organizational security measures – measures designed to protect personal data against accidental or unlawful destruction, loss, unauthorized alteration, disclosure, or access, particularly when data processing involves transmission over a network.
Categories of processed data – personal data (such as first name, last name, address, phone number, email, etc.) is processed only when provided by the data subject through a necessary form or through other communication channels (email, phone, fax, etc.).
Processing of personal data – any operation or set of operations performed on personal data or sets of personal data, with or without automated means, such as collection, recording, organization, structuring, storage, adaptation, retrieval, consultation, use, disclosure, alignment, restriction, erasure, or destruction.
Sensitive data – includes information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, sexual orientation, genetic data, criminal records, and biometric data used for unique identification.
III. TYPES AND NATURE OF PERSONAL DATA PROCESSED
a. The personal data processed by Bauer Robert Cristian may include: full name, mailing address, billing address, email address, phone number, order details, site visits, participation in loyalty or membership programs, contests, raffles, or marketing campaigns; information regarding the purchase and receipt of services; personal characteristics, nationality, ID/passport number, date and place of issuance; payment details such as card number and billing/account details; marketing and communication preferences.
b. Sensitive data:
Generally, we do not collect or process sensitive data, unless:
(i) It is voluntarily provided by you via emotional and psychological health questionnaires necessary for assessment and treatment of depression and anxiety, or through other communication means (e.g., email, phone) or in physical therapy sessions, when applicable.
(ii) We are legally required to process such data under applicable regulations.
IV. HOW WE COLLECT PERSONAL DATA
We may collect your personal data in the following situations:
When subscribing to the newsletter;
When contacting us or submitting a request through any electronic communication channels;
When using our services;
When placing an order via the website and filling out the contact form;
When participating in promotions or loyalty programs;
When making payments for services (via payment forms);
When completing the online emotional state questionnaire.
Please note: our website is intended for individuals aged 16 and above.
V. PURPOSE OF DATA PROCESSING
Your data will be processed strictly for the purpose it was submitted. We may use it for:
a. Responding to your requests and providing the requested services (via contact forms, questionnaires, emails, therapy sessions, etc.);
b. Improving your website experience using cookies, pixels, or plug-ins;
c. Statistical and service feedback purposes. These surveys are confidential and disconnected from your identity.
Refusing to provide data may limit or prevent access to services.
VI. LEGAL BASIS FOR DATA PROCESSING
We rely on:
(i) Your freely given and explicit consent; (ii) Performance of a service agreement initiated by you via our site.
VII. TRANSFER OF DATA TO THIRD PARTIES
Your data will not be sold or disclosed to third parties without your consent.
When creating user accounts on platforms such as https://www.depreter.ro or https://www.paxonline.net, the information you provide will be transmitted for account setup and service access. Those platforms operate under their own privacy policies.
We may share data with third-party service providers (e.g., web hosting, marketing agencies, authorities) when necessary, and will inform you beforehand as required by law.
VIII. DATA RETENTION
We retain your data only as long as necessary to fulfill the purposes stated in this policy or as required by law.
Data will be securely destroyed once it is no longer needed. Printed data will be shredded or incinerated; electronic data will be deleted using secure methods.
IX. YOUR RIGHTS UNDER GDPR
As a data subject, you have the following rights:
a. Right to access and be informed; b. Right to rectification; c. Right to erasure (“right to be forgotten”); d. Right to restriction of processing; e. Right to data portability; f. Right to object to processing; g. Right not to be subject to automated decision-making including profiling; h. Right to file a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP):
Address: Bld. Gheorghe Magheru 28-30, Sector 1, 010336, Bucharest, Romania
Phone: 031 805 9211
Website: www.dataprotection.ro
To exercise your rights, please send a signed request to:
Email: salut@terapiepentrumine.ro
Postal Address: Str. Gruia Nr. 58, Bl. A, Sc. 3, Ap. 10, Cluj-Napoca
X. TECHNICAL AND ORGANIZATIONAL MEASURES
We have taken reasonable steps to: (i) protect personal data from unauthorized access or destruction; (ii) keep data accurate and up to date; (iii) monitor systems for security breaches, respond to incidents, and regularly update security controls.
We require the same data protection standards from platforms we collaborate with. We also advise you not to send confidential data such as credit card numbers via email unless absolutely necessary.
Report any data concerns via: salut@terapiepentrumine.ro
XI. SOCIAL MEDIA PLUGINS & COOKIES
Our website uses plugins from social media operators (e.g., Facebook). These are clearly marked.
We do not collect personal data through these plugins, but social media connections may expose your profile to others when you interact with our page.
Cookies are small files stored on your computer or device. They help improve site functionality and tailor services to your preferences. Cookies do not contain viruses or malware.
XII. UPDATES TO THIS PRIVACY POLICY
We reserve the right to add, modify, or remove content from this Privacy Policy to ensure transparency regarding the collection and processing of your personal data.